Privacy Policy | lunar-spot

1. Introduction

lunar-spot ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website lunar-spot.com and use our services.

Please read this policy carefully. By using our website or services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information when you interact with our website or enroll in our programs:

Parent/guardian name and contact details (email address, postal address)
Child's name, age, and educational background
Payment and billing information
Communication preferences
Any other information you voluntarily provide through forms or correspondence

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

IP address
Browser type and version
Operating system
Pages visited and time spent on pages
Referring website addresses
Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect for the following purposes:

To provide and maintain our educational services
To process enrollments and manage program participation
To communicate with you about programs, schedules, and updates
To process payments and send receipts
To improve our website and services
To send marketing communications (with your consent)
To respond to inquiries and provide customer support
To comply with legal obligations
To protect against fraud and unauthorized activities

4. Legal Basis for Processing (UK GDPR)

We process your personal data under the following legal bases:

Contract performance: Processing necessary to fulfill our service agreement with you
Consent: Where you have given explicit consent for specific processing activities
Legitimate interests: For improving our services, marketing, and fraud prevention
Legal obligations: To comply with applicable laws and regulations

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers: With trusted third parties who assist in operating our website, conducting business, or servicing you (e.g., payment processors, email service providers)
Legal Requirements: When required by law, court order, or government regulation
Business Transfers: In connection with a merger, acquisition, or sale of assets
Protection of Rights: To protect our rights, property, or safety, or that of our users or others

All third-party service providers are contractually obligated to keep your information secure and confidential.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Specifically:

Enrollment and program participation data: Retained for the duration of the program plus 7 years for legal and tax purposes
Marketing communications data: Retained until you withdraw consent or request deletion
Website analytics data: Retained for up to 26 months

7. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

Right to access: Request a copy of the personal data we hold about you
Right to rectification: Request correction of inaccurate or incomplete data
Right to erasure: Request deletion of your personal data (subject to legal exceptions)
Right to restrict processing: Request limitation of how we use your data
Right to data portability: Receive your data in a structured, commonly used format
Right to object: Object to processing based on legitimate interests or for marketing purposes
Right to withdraw consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within one month.

8. Children's Privacy

Our services are designed for children under 18, but we collect personal information from parents or legal guardians, not directly from children. We do not knowingly collect personal information from children without parental consent.

If you believe we have inadvertently collected information from a child without proper consent, please contact us immediately so we can delete such information.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. For detailed information about our use of cookies, please see our Cookies Policy.

10. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit and at rest
Regular security assessments and updates
Access controls and authentication procedures
Staff training on data protection

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

11. International Data Transfers

Your information may be transferred to and processed in countries outside the United Kingdom. When we transfer data internationally, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the UK authorities.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

13. Marketing Communications

With your consent, we may send you marketing emails about our programs, events, and updates. You can opt out of marketing communications at any time by:

Clicking the "unsubscribe" link in any marketing email
Contacting us at [email protected]
Updating your preferences in your account settings (if applicable)

Opting out of marketing does not affect service-related communications necessary for program delivery.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

Posting the updated policy on this page with a new "Last Updated" date
Sending an email notification (for material changes)

Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: [email protected]
Address: 42 Deansgate Avenue, Manchester, M3 2FF, United Kingdom

16. Complaints

If you are not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection:

ICO Website: www.lunar-spot.com
ICO Helpline: 0303 123 1113